It can always happen that something does not go quite as planned.
In that case, you should first make your complaint known to us by emailing info@mooleer.nl.
If this does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur via
https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil
It is also possible for consumers in the EU to file complaints via the European Commission's ODR platform. This ODR platform can be found at
http://ec.europa.eu/odr. If your complaint is not already pending elsewhere, you are free to file your complaint via the European Union platform.’