Complaints? Let's solve it

It can always happen that something does not go quite as planned.

In that case, you should first make your complaint known to us by emailing info@mooleer.nl.

If this does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil
It is also possible for consumers in the EU to file complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already pending elsewhere, you are free to file your complaint via the European Union platform.’

 

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Please note: Possible delays in deliveries.
 
Post.nl and the other delivery services let us know that they are very busy delivering orders. 
Your order may therefore be delayed. So take a longer delivery time into account and order well before the holidays.

 Happy holidays and a happy 2025.
​
Team High Tension Leatherwear​​​​​​